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1. User location:
Province	City
Neighborhood or sector	2. Location of telephone: home business office other

1. How long have you had a telephone?
2. How long did it take between the date on which you submitted the application and the time the telephone service was installed?
3. Upon trying to make a call, do you get the engaged/busy signal instead of the dialing tone?	frecuently sometimes never
4. After you have dialed the number you wish to call, do you receive a "destination is currently engaged" message or a busy signal?	frecuently sometimes never
5. Your attempt at calling is successful	frecuently sometimes never
6. How often do you get bugged calls or interference?	frecuently sometimes seldom never
7.How often do your calls get cut off?	frecuently sometimes rarely never
8. How many times has your telephone been out of service during the last twelve months?
9. How long did it take for your telephone to be repaired the last time it was out of order?
10. Have you, during the last twelve months, submitted a billing claim?	yes no
If affirmative, was your claim processed satisfactorily?	yes no
11. How would you rate the telephone service at the national level?	excelent good regular bad