SUPERINTENDENCE OF TELECOMMUNICATIONS OF ECUADOR
9 de octubre 1645 (N27-75) y Berlín, Quito - Ecuador
Phone : +(593-2) 222-2448 Fax: +(593-2) 256-6688
supertel@server.supertel.gov.ec
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RADIOCOMMUNICATIONS - SERVICE QUALITY INQUIRY
   
 

SERVICE QUALITY INQUIRY

The Superintendence of Telecommunications is the control body responsible for all telecommunications services and as such, would appreciate your answering to the survey presented below regarding the provision of Private Radio Communications Services. This will help determine the level of compliance with the frequency concession contracts, the applicable laws and also to provide guidance to users and the community at large.


CONTRACT:

¿Are you aware that operating an unauthorized radio communications contract is penalized?
¿Do you know what the period of validity for your frequency concession contract is? 
¿Do you know what your call sign is? 
¿Do you know when to use this call sign?

Did you know that, according to your frequency concession contract:

Late payments covering 3 or more months will be sufficient cause to end the frequency concession contract.

If the radio communications system is not correctly installed and operated within a term of 60 days (or within an extended period of time granted and approved by the National Secretary of Telecommunications based on justifiable causes), the frequency will be immediately reverted to the State without further delay.

If the system is not operated throughout 6 uninterrupted months and the issue has not been notified to the National Secretaria of Telecommunications, those frequencies will also need to be reverted to the State.

Contract renewal for frequency concession should be requested 90 days in advance, if not, your contract will be automatically terminated.

LAWS: ¿Are you familiar with these Laws?

Telecommunications Special Law
Amendment to the Telecommunications Special Law
General Radio Communications Regulations
Criminal Code Reform Law
Regulations applicable to Rates and Tariffs for the Use of Frequencies, as Amended.

PURSUANT TO THE REGULATIONS:

¿If you fail to report any sort of change introduced into your radio communications system(s), you will be subject to a penalty? 
¿Are you familiar with the requirements that must be met prior to obtaining a frequency concession contract? 
¿Are you familiar with the requirements that need to be met prior to obtaining renewal for your frequency concession contract?  

INFRINGEMENTS: 

¿Are you familiar with the kind of infringements that may take place?
¿Are you aware that leasing or granting the use of your frequencies is forbidden? 

IMPORTANT: If you wish to consult on the answers to any of these questions, please refer to the GLOSSARY.


SUBMITTING A CLAIM FOR INTERFERENCE:

¿Do you have interference problems with your radio communications system?

CLAIM FORM:


SUGGESTIONS: If you have a suggestion, please indicate

If you wish, please fill in the following data: 

Name Telephone
Address   E-mail

 

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