Internal Organization

The Telecommunications Superintendent constitutes the maximum authority in the organization. His/her actions are aimed at: planning, organizing, directing, controlling and coordinating the Superintendence of Telecommunications performance; and also at identifying institutional policies and coordinating action among the various institutions involved in the sector, abiding by the duties, authorities and responsibilities identified in the Constitution, and the pertinent laws and regulations.

The Superintendent General is the second ranking authority within the organization. His/her action is aimed at supervising, coordinating and evaluation the operating and support units comprised within the Superintendence of Telecommunications.

The Regional Superintendent (or Regional Delegate) is specifically appointed by the Telecommunications Superintendent and is responsible for the operation of the Regional Administration, representing the maximum authority. As such, he/she directs and controls all technical, operational, legal, administrative and financial aspects of the organization within his/her jurisdiction.

Superintendence for the Coastal Region.  Its jurisdiction comprises the provinces of: Guayas, Manabí, El Oro, and Los Ríos. 

Superintendence for the Northern Region. Its jurisdiction comprises the provinces of: Carchi, Imbabura, Pichincha, Cotopaxi, Napo , Sucumbíos, Francisco de Orellana, Esmeraldas and Galápagos. 

Superintendence for the Southern Region.  Its jurisdiction comprises the provinces of: Loja, Azuay, Cañar, Zamora Chinchipe and Morona Santiago.

Central Delegation.  Its jurisdiction comprises the provinces of: Tungurahua, Chimborazo , Bolívar and Pastaza. 

The Institutional Advisory Council reports directly to the top authority and is responsible for providing advice to it concerning the several aspects of institutional competence. 

Internal Audit is an advisory unit reporting directly to the top authority and is charged with auditing all financial, administrative and technical operations based on the Annual Action Plan. 

The Customer Care Center is an operating unit that reports directly to the Superintendent. It is keen on ensuring that telecommunications services are duly informed, are acquainted with their rights and duties concerning the services being engaged, now how to use such services and are in a position to demand effective provision of services.

Communications and Corporate Image. This advisory unit is responsible for designing and implementing internal and external mechanisms aimed at disseminating information concerning the institution’s performance thus enhancing a sound corporate image.

Institutional Development. Is an advisory unit that reports directly to the Superintendent General; it is charged with on-going surveillance of the institution’s control duties and the role it performs for the community in order to identify strategic goals and actions required in all aspects. It also performs follow-up on activities carried out by the various institutional units; evaluates the degree to which objectives have been met and identifies pertinent corrective action required to attain greater institutional efficiency and effectiveness.

Financial-Administrative Unit.  This support unit reports directly to the Superintendent General and is responsible for setting forth policies concerning the use and investment of funds; suggests measures to efficiently use resources, performs as an expense organizer; participates in the preparation of the institutional budget and modifications thereof; provides basic information required to determine short-term and intermediate term financing; and plans out sound administration of the institution’s human and other resources.

Telecommunications Special Investigation Unit.  This is an operational unit that reports directly to the top authority, and is responsible for investigating and processing fines and penalties assessed due to telecommunications and radio broadcasting/television fraud within the provinces falling within the realm of the Superintendence for the Northern Region. Concerning Regional, Coastal, Central and Southern Administrations, it coordinates, supervises and evaluates such actions.

Juridical Unit. Is a support unit that reports directly to the Superintendent General; it is responsibly for orienting the action of Regional administrations during procedures initiated on infringement of telecommunications, radio-broadcasting, radio-communications and television services; it also supervises coactive action at the national level. It is also responsible for preparing concession contracts with the mass media concerning frequencies, radio broadcasting and television systems and services.

Legal Office.  This is an advisory unit reporting directly to the Superintendent. This unit is responsible for: providing judicial and extrajudicial support to the organization; public contracting processes and the provision of legal advice and specialized juridical consultancy.

Radio Communications. Is an operating unit that reports directly to the Superintendent General; it is responsible for controlling the radio-electric spectrum and also for coordinating technical and administrative control activities for radio communications services carried into effect by the Regional Administrations, with the exception of radio broadcasting and television services.

Radio Broadcasting and Television.  This is an operating unit reporting directly to the Superintendent General; it is responsible for providing guidance to Regional Administration in ensuring that all activities carried out by radio broadcasting and television concessionaires abide by the regulations currently in effect; and also to process with CONARTEL all aspects having to do with these services. In particular, it analyzes technical studies submitted by concession applicants.

General Secretariat. Is the support unit reporting directly to the Superintendent; it is responsible for the operation of the Documentation and Filing System for the Organization and also for monitoring all issues directly falling under the direct competence of the Superintendent.

Telecommunications Services. It is the operational unit directly reporting to the Superintendent General, which is responsible for providing guidance to Regional Administrations in order to ensure that control of authorized carriers and telecommunication services provided by third parties is performed according to the law and the interest of the public, within a framework of free competence based on quality and pre-established tariffs. It is also responsible for verifying compliance of general rules and standards applicable to the provision of such services.

Information Technology. This is a support unit that reports directly to the Superintendent General; and is responsible for the administration and control of information technology for the organization, assisted by automated systems, computer networks, commercial hardware/software, databases and research on new informational science trends.

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