Complaints transacted by means of the User Attention Center , Solved In favor of the Users by Different Operators of Fixed Telephony, Cell Mobile and Advanced Mobile phone.

ANDINATEL S.A. 
Mrs. Monica Murgueytio, declared that, she asked for a telephone line in 2004, and it was assigned to her the number 23316573, the service was never activated, in spite of her multiple complaints, Andinatel invoices three months and declares the line as vacant, by a value of USD 115, 90

The complaint is analyzed by the employee responsible for CAU, a document for Andinatel is generated, and the operator accepts the user complaint and the invoiced values are eliminated, because any type of consumption in line 23316573 didn’t exist.

The client thanks for the management, and will approach to obtain a copy of the settlement.

PACIFICTEL. 

Eng. Chirstian Tello on behalf of the Company Cristales de Ecuador “CRIDESA”, complain that he asked for the installation of 3 lines ISDN since July 2005, to be used in the video conference service, request that has no answer by Pacifictel.

The complaint is analyzed by the employee responsible for CAU; the document is generated to present the complaint to Pacifictel.

The operator attended the requirement in February 2006; three lines were installed for international service RDSI. The Client thanks for the management.

 
CONECEL-PORTA 

Mr. Fernando Hurtado Chiriboga user of PORTA, with line 091983088, declared that he has contracted a plan with 4 lines by a monthly value of USD 170.00; he protests that his invoice collections are raised by consumptions of GPRS not used by a value of USD 5332, 73

The complaint is analyzed by the employee responsible for CAU; an electronic mail is generated to present the complaint; PORTA informs that a note of credit was emitted in favor of the client by a value of USD 4632, 73 the user has to pay the value of USD 700.00 for the consumptions made.

The client thanks for the management and the operator send an answer via fax.

Mr. Mauricio Herrera user of line 094413836 of PORTA declares that he contracted a family plan 49, but in the months of November and December the invoice collections are raised by consumptions of GPRS

The complaint is analyzed by the employee responsible for CAU and an electronic mail is generated to present the complaint, PORTA informs that a note of credit in favor of the user has been emitted by a value of USD 1481, 04

The client sends a gratefulness letter and a copy of the answer of the Operator is provided to him

OTECEL-MOVISTAR 

Eng. Fernando Santillán user of line 099217457 contracted an automatic control plan 110 in his lists of payments were invoiced values by SOS service not asked for.

The complaint is analyzed by the employee responsible for CAU; an electronic mail is generated to present the complaint. Movistar, informs that the return of the received values by SOS service are made, with a value of USD 71, 78

The client thanks for the management

Mrs. Maria Elena Álava user of telephone line 095301379, claims that she contracted since September 2005 a plan with three telephone lines, only two equipment were given to her, in spite of which she was charged for three.

The complaint is analyzed by the employee responsible for CAU and an electronic mail is generated to present the complaint. Movistar makes the refund of USD 73, 06 of the charged values. 

TELECSA-ALEGROPCS 

Mrs. Consuelo Galárraga user of line 096024988 claims that she canceled the plan in AlegroPcs, because her equipment was robbed, in spite of which she still is being charged.

The complaint is analyzed by the employee responsible for CAU and an electronic mail is generated to present the complaint. AlegroPcs makes the refund of USD 50.88of the charged values.  

The client thanks for the management

Mr. Fabian Cevallos user of line 096023138 claims that since the month of April 2005 reported his equipment to be robbed, in spite of which still are being discounted of its Alegro Flex Fundadores plan without using.

The complaint is analyzed by the employee responsible for CAU and an electronic mail is generated to present the complaint. The operator makes the delivery of a new equipment on the user satisfaction.

Client thanks for the management

Actualizado a abril del 2006